They live in your head – and in your customers’ words.
With Cycle Ask, you just type the question.
No filters. No SQL. Just answers, grounded in real quotes.
Ask:
– What’s still blocking enterprise onboarding?
– Which OKR has the most validated feedback?
– What changed for Tier 1 accounts this month?
Follow up. Go deeper.
And always trace it back to the customer’s voice.
AI that listens before it speaks.
Feedback gets messy. Same idea, said 5 different ways. Now, Cycle helps you stay sharp and organized.
With smart request merging, you can now:
→ Get AI-powered suggestions of similar or duplicate requests
→ Merge them in one click
→ Automatically consolidate both content single source of truth
No more scattered duplicates or redundant prioritization. Keep your backlog lean, and your feedback signal strong.
Perfect for PMs who want clarity – not chaos.
Then you open the spec… and it’s just bullet points and vibes.
No quote.
No context.
No clue who actually asked for it.
At Cycle, we fixed that.
→ Real customer profiles
→ Raw call clips + quotes
→ Linked to every feature, every insight
→ Synced with your CRM
→ Visible where the work happens
So when someone asks “why are we building this?”
You don’t need a memo.
You just hit play. ▶️
Here’s what it looks like 👇
You've already organized your feedback into sections. But right now? Everyone sees everything.
We just shipped Team-based View Permissions. Now you can control who sees which sections.
→ Give the API team access to just backend feedback
→ Let the Mobile team focus on app-specific issues
→ Share cross-team concerns between the teams that need them
Create teams that match your org structure. Add people to multiple teams if they work across products. Add sections to multiple teams if they need shared access.
Perfect for companies with multiple products, multiple teams, and the need to keep feedback and views visible only to those who can actually act on it.
Managing access to Cycle just got way smoother – especially for IT and security-minded teams.
With our new SAML Single Sign-On (SSO) support, users can now log into Cycle using their company identity provider (like Okta, Google Workspace, or Azure AD).
Why it matters
→ One-click login, no more juggling passwords
→ Secure access, fully managed by your IT team
→ Meet compliance requirements with ease (SOC2, ISO…)
Every team captures feedback differently – kudos, bugs, ideas, problems, complaints...
Cycle lets you fully adapt your feedback taxonomy – and gives you best-practice templates to get started fast 😉
How it works
→ Choose from a library of ready-to-use request types (“Problem”, “Kudo”, “Feature”… and more)
→ Or create your own from scratch – with custom names, icons, and descriptions
→ Structure insights consistently across your workspace
→ Make feedback easier to search, filter, and prioritize
Our expertise but your process and your language.
Cycle is API-first – built for builders, not gatekeepers.
We believe your data should move freely, wherever you need it.
Use case
Planning to automate workflows outside of Cycle?
You can now export structured data via webhook, triggered by your own views or filters.
→ Auto-sync key requests to your data warehouse
→ Push “Enterprise”-tagged feedback to Slack
→ Stream insights into Notion or Airtable
→ Or just… build your dream workflow 🛠️
Set it once – let it run.
Feedback is often too long, messy, or hard to navigate.
Now AI cleans it up for you – and pulls out what really matters.
Use case
Need to cut through the noise and get straight to the point?
Set up AI-powered prompts to summarize, extract key info, or analyze sentiment automatically as feedback comes in.
→ Turn noise into narrative
→ Extract the information that matters
→ Spot the pain
→ Understand sentiment at a glance
How it works
→ Assign a custom prompt per source (Slack, Gong, Intercom…)
→ Pick from built-in styles like “Customer pain” or “Sales enablement blurb”
→ Or write your own to match your voice
→ Run manually – or trigger automatically the moment feedback arrives
Now live in your workspace → Settings > Prompts > Feedback
Data shows patterns – but customer stories show stakes. This is how the best teams build:
→ Real customer context
→ AI that tells the full story
→ Empathy, not guesswork
Cycle turns scattered feedback into a product clarity engine:
– Spot the top requests by volume or $ impact
– Read a one-paragraph AI summary of the pain
– Ask follow-up questions
– Watch the actual user say the words
This isn’t just listening. It’s understanding at scale.
This is the future of product. And it's already here 👀
Writing summaries, release notes, or problem narratives just got a whole lot easier.
You can now configure custom AI prompts for Requests and run them in one click – or let Cycle do it for you, automatically.
Here’s what’s new:
→ Pick from pre-built prompt styles like “Release Note” or “A day in the life”
→ Add your own prompt templates (your tone, your rules)
→ Run the prompt with a single click inside any request
→ Or turn on Autopilot to generate a summary as soon as a request hits 10 quotes (or any threshold you set)
No more blank pages. No more scattered context. Just structured writing – powered by your own customer feedback.
🧠 Smart. Fast. On brand.
Now live in your workspace – go try it in Settings > Prompts > Requests
Ever felt like you’re drowning in feedback and can’t quite get a grip on where it’s all coming from? We hear you! Many of our users have been struggling to categorize feedback based on its source, leading to a cluttered inbox and missed insights. But not anymore!
Group by Source Type: Now, you can easily group feedback by its source. Whether it’s from Slack, Hubspot, or Intercom, you’ll have a clear view of where your feedback is originating.
Filter by Source Type: Want to see only the feedback from Gong or Typeform? Our new filter feature lets you do just that, making it a breeze to focus on what matters most.
With these new features, you’ll gain clarity, you’ll feel more in control, with the power to split your inbox from Gong calls.
Keep a separate inbox for auto-pilot call processing and focus on your support ticket one, Slack or Zendesk feedback who require all your attention.
Ready to take control of your feedback? Dive into the new source type filter and experience the future of product management. It’s time to streamline your workflow and focus on what truly matters. Go ahead, give it a try! 🚀
Today, we are thrilled to unveil a new integration that will help the way you capture and utilize customer conversations. With Modjo Integration, Cycle allow you to automatically or manually bring call data into your workflow, ensuring every word counts.
Effortless installation: Set up is seconds. Create your token on the Modjo platform and install the integration directly from Cycle settings.
Call data collection: Whether manually selecting snippets via call ID or using our Google Chrome extension, you can now capture only the most relevant parts of your conversations. Prefer automation? Schedule regular fetches or plug in a webhook for continuous updates.
Advanced data filtering & snippet extraction: Filter call data with ease using multiple tags, and extract only the snippets you need. Specify start and end times, and decide what to include—be it transcripts, highlights, or video.
With this integration, you’ll be able to capture your sales calls, fetch the transcripts, and extract customer quotes on autopilot.
We’ve added more control to your feedback automation.
You can now manage each step of the feedback processing flow independently – including the ability to:
✅ Automatically tag product areas
✅ Link quotes to product areas and requests
✅ 💡 Optionally validate quotes before they’re used
✅ Fine-tune steps per source (Slack, calls, integrations...)
This gives your team more flexibility over how feedback is processed and ensures better quality and context before requests are created or marked done.
Head to your Feedback Autopilot settings to try it out 👇
We shipped a couple of new AI features for product folks 😀
We just dropped a whole new version of Cycle Ask. It’s a quiet step – but a big one.
You can now ask:
→ “What’s blocking Enterprise onboarding?”
→ “Which features matter most to high-ARR accounts?”
→ “What changed for customers renewing next quarter?”
And get answers – grounded in real quotes, filtered by segment, ARR, tier… Not summaries. Not guesses. Actual insight – pulled straight from your feedback system.
This is what product work should feel like: Clear, connected, and customer-aware by default.
Now live in Cycle. (Warning: mildly addictive. You’ll want to Ask everything.) 😀
Cycle Ask just got smarter, you can now also ask follow-up questions to dig deeper without starting from scratch.
✨ Context-aware. Threaded. Seamless.
It’s like having a conversation with your feedback.
One day, this will be the only resume that matters.
Not a static PDF.
Not a cleaned-up story for the recruiter.
But a living profile of what you actually shipped.
That’s what we’re building at Cycle.
Cycle already powers changelogs and release notes.
And now, we’re adding something new: Makers.
You can highlight the people behind every feature.
Every improvement. Every fix.
Next?
We’re making those profiles public.
Just like GitHub changed engineering hiring,
Cycle will do the same for product teams.
Because for PMs, designers, and engineers alike, the most important questions are:
→ What have you shipped lately?
→ What was the impact?
Soon, you won’t have to explain it.
You’ll just drop a link.
“Here’s my Cycle profile.”
Everything you shipped.
Everything you contributed to.
Every release note. Every customer outcome.
And it doesn’t stop there.
The feedback you give to others.
The products you love enough to help improve.
That’ll show up too.
Because what you build and what you care about both define who you are as a maker.
We’re not just building product tools.
We’re building the future home for product people.
You in?
We just got off a call with a PM. She looked exhausted. She told us:
“I spent two full days pulling a report on feature requests from our top customers who are renewing in 3 months… all to prevent churn.”
Two days 🤯
All for one analysis.
Imagine this instead:
She opens Cycle.
Applies two filters in her VoC dashboard
• ARR > $X
• Renewal in 90 days
Clicks “Generate Summary.”
And gets a clean, prioritized list of what her best customers care about — in seconds.
No spreadsheets.
No back-and-forth with RevOps.
No ctrl+f through multiple tools to find feedback.
With Cycle dashboards + AI summaries, that same report takes 60 seconds.
If you had 2 extra days this week, what would you use them for?
With the new Dashboard Editor, effortlessly duplicate and edit your dashboards using a simple drag-and-drop interface.
Customer Insights: Build engaging dashboards with AI-driven chart suggestions and rapid creation. Utilize dynamic filters and drill-downs for in-depth analysis.
Self-service BI Interface: Assemble dashboards in minutes without coding or training, perfect for users without data science expertise.
Actionable Analytics: Interactively modify charts and trigger in-app actions directly from your dashboard. Enjoy intuitive drill-downs and one-click actions on visual insights.
How to Use: Click "Edit dashboard" at the top right to enter edit mode. Duplicate a dashboard by selecting "Duplicate" from the actions button.
Note: Only users with the Maker role can activate edit mode.
Here’s the loop:
→ Grab some feedback from Slack
→ Process it with AI
→ Link it to a feature request
→ Draft the release note before shipping
→ Close the loop, automatically
This isn’t just workflow.
It’s how customer feedback becomes product clarity.
It’s how AI stops being noise – and starts driving decisions.
It’s how you close the loop at each release.
That’s the future of product work.
If you're building with care – this one’s for you.
The Ask panel just got a serious upgrade. It’s now resizable, more conversational, and fully context-aware – especially inside Requests, where it reads all linked customer quotes to deliver sharper, more relevant answers.
Ask smarter questions.
Get better answers.
Move faster with context that speaks for itself.
Now you can generate summaries that go beyond surface-level answers.
Set your own prompts, and Cycle will analyze all the customer quotes in context — so you can understand what users really mean, not just what they said.
Custom prompts. Deeper insight. Smarter decisions.
Write summary prompts in your own language, tailored to your product, your tone, your process.
It’s flexible, powerful – and once a request hits 10 quotes, your prompt runs automatically.
Your voice. Your rules. On autopilot.
Organize your feedback in a way that matches how your team actually works. Call them Squads, Streams, Components – or anything else.
Your structure, your naming, your loop.
Because taxonomy should follow your org, not the other way around.
Sidebar redesign #8693 (but who’s counting?)
Cleaner, sharper, and more intuitive – with product areas, feedback entry points, and welcome flows all just a click away.
Feedback navigation just got a serious upgrade.
Feels good to click again.
Each product area now has its own profile – a dedicated view where you can explore all related feedback in one place.
Ask AI questions scoped to just that area, instantly.
Zoom in, stay focused, and make smarter decisions faster.
You’ll soon be able to Ask directly within customer profiles.
Explore all their quotes, objections, and patterns – and get instant insight into what matters most to them.
A smarter way to understand accounts – and this is just the beginning.
The first glimpse at something big.
You’ll soon be able to define your agents – their roles, personalities, and strengths.
We’re about to make feedback feel personal.
This is where it begins.
The best product context doesn’t come from a spec.
It comes from your customers.
We just shipped a new Customer Quotes Panel.
Now you can open any quote and instantly see:
→ Who said it
→ Which company they’re from
→ What request it relates to
→ Who reported it — and why
Arrows in the top-left let you fly through quotes, one truth bomb at a time 💥
Before you ship, read what your users actually said.
It’s the rawest, clearest signal you’ll ever get.
You can now customize your changelog cover in Cycle – and we’ve even built a beautiful cover library to get you started.
A few clicks in your settings, and boom: your changelog finally looks as good as your product updates feel.
Most changelogs are an afterthought. Ours is a product.
Introducing Cycle’s new Changelog Lab.
Infinitely flexible. Surprisingly fast. Entirely yours.
Customize your public changelog in < 2 minutes – and start closing the feedback loop at each release.