Changelog

We now automatically fetch your customer data from HubSpot including key customer attributes: MRR, close date, lead status, number of employees, country/region, and industry.

This means: better customer profiles in Cycle but also deeper voice-of-customer analyses with filters on your customer attributes.

Note that the same is coming for Salesforce!

For the French teams out there, we know many of you are on Modjo, not Gong!

Modjo integration is ready in early access – let us know if you’d like to give it a try as a design partner.

With this integration, you’ll be able to capture your sales calls, fetch the transcripts, and extract customer quotes on autopilot.

You can now put your emails on autopilot as well. Let Cycle extract customer quotes in your emails and link them to the right features, automatically.

Right from your feedback widget in Intercom, you can now directly link a piece of feedback to a feature (existing or new).

It removes the processing step in Cycle: the Intercom feedback is automatically marked as processed with its content captured as a customer quote.

Working with multiple levels like problems broken down into features?

Well, you can now filter your dashboard by the higher level – eg picking a specific problem to zoom into the related features.

You can now type a keyword to instantly filter your dashboard and discover the features and customers that mention it.

You can now allow your users to subscribe to your changelog – that way they’ll receive notifications about your latest product updates.

Quotes about pricing and deal terms are no longer captured as product feedback. This means fewer (and more relevant) quotes to review, hence much faster feedback processing.

You can now access your public changelog directly from the releases section.

There’s also a new tag that lets you know if a release is published (green) or still in draft (yellow).

Want to quickly know what your customers are saying on a particular topic or during a specific time?

Just ask! With Cycle Ask, you can browse through all of your customer feedback and get the insights you need instantly.

First, it will understand the parameters of your question: feature or topic name, and person or company name. Then it will summarize the content that matches those filters.

Want to get more context? Click at the bottom on the feedback quotes that were used to create this response.

Company and people profiles are now even more actionable.

Track how many features or bugs a company has requested or reported, filter by status to get a clear view of outstanding items, and summarize that in a click to turn this into action.

If you’re using Jira, you’ll love our new Jira Product Discovery (JPD) integration. Here is a suggested flow:

1. Capture feature requests from Cycle and consolidate customer interests

2. Automate JPD Ideas creation

3. Prioritize in JPD and create the linked Jira tickets from there

4. Sync status changes back to Cycle to automatically close the loop with your customers.

We've added four dashboard templates to help you dive deeper into your data:

• Trends analysis: Identify when specific requests are made

• Feature adoption: Track which features are gaining traction

• User research: Understand common trends from your research and summarize those findings in one place

• Trends by segment: Compare feature requests and pain points across different customer segments.

Turn any text block into a quote with one click—just hover to the left of the text.

Upload and analyze larger files (like call recordings) directly from a public URL pasted in the drop island—no more 100MB limit! After uploading, you can switch the link back to private.

You’ll get the embedded video, a transcript, and AI-suggestions of what product feedback you should link to features in your roadmap.

We’re excited to introduce a revamped way to process feedback with full autopilot and AI-assisted options.

At the bottom of each feedback, you’ll find a floating “Extract Quotes” button. Click it to launch AI-powered processing. Results will appear in the “Summary of Quotes” section.

Review suggested quotes in context with one of those two options:

1 - Bulk review

Click “X quotes to verify” to review all quotes at once. Scroll through the content on the left if needed and validate quotes on the right.

2 - Individual review

Open the toggle to verify/discard quotes one by one.

Verified quotes will appear on the right, showing linked features and the number of related quotes.

Prefer manual processing? Simply highlight text and click “Add quote.”

We’ve also renamed "Insight" to "Quote", and "Assignee" to "Reporter" (the person reporting feedback).

We have a small confession… until today, our own changelog wasn’t on Cycle. But now it is!

After weeks of iteration, it’s now available to all teams.

Pick a template, customize it in minutes. Check out all the features here.

Two new features have been added this week:

🐞🔧 Display/Hide Bugs & Improvements

You can now choose whether to display the Bugs & Improvements section, while the main release section is always visible.

🖼️ Customizable Favicon

New certifications coming strong this month 👀 Stay tuned!

Having a single product dashboard to track trends was great—but now, you can create multiple dashboards tailored to specific use cases. They become integral parts of your daily workflows, just like your other views.

Here are just a few examples of the powerful dashboards you can now enable:

• Revenue & Expansion Opportunities: Identify upsell and cross-sell opportunities

• Friction analysis: Highlight misunderstood product areas that are causing friction for users

• Feature prioritization: Prioritize based on feedback volume, technical complexity, impact, or custom formulas

• At-risk customer analysis: Deep dive into feedback from customers at risk of churning to guide targeted retention efforts

• + many more in our doc

You can also now pin, star, rename and even add descriptions to your dashboards.

Want to try one of these templates? Have another dashboard in mind? Reach out, and we’ll make it happen for you!

Here is a sneak peak on the next steps of data actionnability we’re working on: company profiles directly linked to your dashboard. 👀

Sometimes CRM data isn't as clean as we'd like (we've all been there), making it harder for you to navigate customer profiles and quotes in Cycle.

We now automatically clean your customer data. When an unknown email address is linked to a new feedback doc, we'll automatically:

1. map it to the right company (existing or new) based on the domain (@company.com)

2. generate a customer name (name@)
   

Previously, long form questions could be misinterpreted by the AI, leading to out-of-context quotes.

The AI now understands both questions and answers, capturing quotes with the full context to more accurately reflect the user's real sentiment.

Need to follow up quickly after a call with a prospect or customer? You can now access your call transcript within 20 seconds. The video will follow in the same doc within 6 minutes.

Want to automatically notify your support team when something they’ve been waiting for is moving forward?

Now, whenever a status changes, an internal note will be added to the conversation, keeping everyone in the loop.

Want to quickly keep up with what your customers are saying about your product?

Consider it done with the voice-of-customer reports. Every month, you'll now receive:

• An AI-generated summary of your recent customer feedback

• The number of customer quotes extracted from incoming feedback

• What those quotes relate to (features, problems, bugs, kudos, etc)

• Customers who gave the most feedback

• Top trending features

By default, the report is sent via Slack and email but you can customize your preferences in your personal settings.

Want to generate a quick summary of customer feedback based on a set of filters? Open up your dashboard, filter on the customer segment of your choice (eg teams with $100k+ ARR), and hit "Summarize" to access AI-generated feedback summaries in no time :high_voltage:️

Give it a try as we radically improved the quality of these summaries by switching to a new model (Anthropic Claude 3.5 Sonnet) and iterating on the prompt.

Just processed some feedback and want to update your dashboard accordingly? Just click on the refresh button. No more waiting till the next day to access fresh data ⏳

You can now drag & drop and copy/paste multiple images at once – it works everywhere in Cycle: in your feedback docs, features, and release notes.

Feature statuses and customer quotes are now visible on your release notes, giving you full context for your product marketing. Write release notes with empathy, they say?

You can now tag your features with one click by clicking on the "+" icon below the feature title.

To keep things organized, you can now split your views into sections in your sidebar. It used to be a paid add-on but we've just made it available for everyone on all workspaces ✌️

For example, you can set up one company-wide section called "General" and create separate sections for each product team, with 3-5 views in each.

It was already possible to sync Cycle and Salesforce via API but now you can install a native Salesforce integration. There are two use cases:

First, customer-facing teams can send feedback straight from Salesforce to the product team. You can do so from any Lead, Contact, or Account page.

Second, you can set up an automation to automatically send all messages that match specific criteria using Cycle’s API.

In both cases, you'll receive updates on Salesforce as soon as the customer requests status changes in Cycle, helping you close the feedback loop every time you ship something.

Read more about this integration in Cycle’s doc

For those receiving feedback in various languages, you can now define AI's preferred language for AI-generated titles. It helps keep the workspace consistent.

Sometimes, LLMs are down. But your feedback autopilot still needs to run. So we now automatically switch from one model to the other in case there's an error. That way, your AI requests get done in a consistent way.

To further enhance robustness, we've also introduced a retry mechanism. If an error or wrong format is provided by the LLM, the prompt will be retried to ensure reliability.

For increased privacy regarding sensitive calls or messages, you can now restrict access so that collaborators can only see feedback they have created or are assigned to. Makers will retain access to all feedback.

To activate this, navigate to Settings > General and toggle the parameter.

Creating a changelog from scratch can be daunting. To simplify this process, we now offer templates from the best changelogs out there.

Just pick a template and start from there.

Easily update your changelog's font with one click and preview the result in real-time using your data.

We’ve refined the logic for linking features to insights in autopilot mode. We’re now way stricter, meaning we match only when we’re sure of our recommendations.

Here’s a recap of our improved semantic match logic:

1. We link the closest feature to a quote if there’s a clear match.

2. If no link is found, we check among existing quotes that are already linked for a close match. If there’s a clear winner, we link the quote to that feature

3. If still unmatched, we generate a potential new feature name with AI and compare it semantically with existing features. If there is a clear winner, we link that feature.

If no matches are found after these steps, we'll suggest the best potential matches in the recommendations.

We are happy to announce our SOC 2 Type 1 certification, with Type 2 certification already underway.

Want to know more about security? Have a look at our trust center.

We've significantly enhanced the app's performance. We optimized our cache strategy to ensure data is loaded only once, reducing redundancy. View configurations as well as views with subgroups now load four times faster.

You can now embed Arcade, Loom, Tella & YouTube links in your releases & changelog to make them shine. Just copy and paste a URL!

1) Canny import

For those migrating from Canny to Cycle, we’ve developed a script that seamlessly converts your Canny board to Cycle, preserving all features, feedback, and user links. 👌

2) Webhook event for all properties changes

You can now trigger automations based on any property change in Cycle.

One of our favorite examples is to notify internally a feature as soon as it is available, along with its release content.

What about a product roadmap that creates itself? When Cycle extracts customer quotes from your feedback, it automatically links them to the right features in your roadmap.

And when it doesn't find anything relevant, it now suggests creating a new feature, improvement or problem – using your own writing conventions.

After your AI calibration is completed, you can put this whole logic on autopilot: for each incoming feedback, Cycle will find quotes, categorize them, and create new features when needed.

With Cycle, you can already record and transcribe your user research calls from Zoom, Google Meet & Microsoft Teams.

Now you can easily share these calls externally. Just click on the menu next to your video recording and copy the link to share it with anyone.

You can now personalize your changelog even more by choosing the colors that fit your brand.

You can also choose your preferred typography as well as a nice background cover.

Aaaand... it's finally possible to update your logo 👀

Google SSO is now available! You can authenticate to Cycle with Google so you don't have to keep track of yet another password in your password manager.

You can now sync your customer attributes directly with Cycle’s API. Bring your CRM data into Cycle in no time – think ARR, license count, customer segment, plan, etc

Your dashboard will always have the latest data, enabling advanced analysis and real-time insights.

Imagine filtering your customer voice dashboards by ARR to understand how customer needs vary across segments.

Link to Cycle API doc

There are two ways to use this integration.

First, customer-facing teams can send tickets straight from Zendesk to the product team.

Second, you can automate sending all messages matching certain criteria with Cycle’s API.

In both cases, you'll receive updates on Zendesk as soon as the customer requests status changes in Cycle, helping you close the feedback loop every time you ship something.

Read more about this integration in our doc.

Reply to this email if you’d like us to enable Zendesk integration in your workspace.

Want to have a custom URL for your public changelog to better fit with your website and improve SEO? Head over to your workspace settings and go to the release section to make your changelog truly yours.

Don't forget to let us know if you want us to enable your public changelog. We'd love to help you customize it to your own style.

Cycle's AI keeps getting better every week.

From now on, AI-generated features will match your naming style according to the five latest features you created in your workspace – feature category by feature category. You probably don't write your problem titles the same way you write your feature, improvement or bug titles. Now Cycle's AI will take this into account and generate titles that make sense based on your style for each category.

Also, this ensures that as your naming conventions evolve, so does our AI, keeping your titles consistent.

You can now add tags to your release notes. Configure them in your changelog settings & add them to your features – one by one.

We shipped a new mobile experience for your users for when they open your public changelog on their phone. It's now super easy to navigate between release dates.

If your customer quotes are in French or Chinese but your features are in English, it's no longer a problem. Cycle's AI will semantically match quotes to features even if they're not in the same language.

It's part of a larger upgrade of the feature matching logic. Each time a quote is created, Cycle's AI now goes through three successive semantic searches. That way, we're sure to find the right match (if there's one):

It's now possible to drop new file types into the island – PNG, JPG, MP4, TXT, WAV, you name it! Also... the CSV upload is coming soon. With one drag & drop you'll be able to bulk import a bunch of feedback pieces all at once 👀

Google Calendar's meeting names are now used as feedback titles for calls recorded by Cycle: