Data shows patterns – but customer stories show stakes. This is how the best teams build:
→ Real customer context
→ AI that tells the full story
→ Empathy, not guesswork
Cycle turns scattered feedback into a product clarity engine:
– Spot the top requests by volume or $ impact
– Read a one-paragraph AI summary of the pain
– Ask follow-up questions
– Watch the actual user say the words
This isn’t just listening. It’s understanding at scale.
This is the future of product. And it's already here 👀
We shipped a couple of new AI features for product folks 😀
We just dropped a whole new version of Cycle Ask. It’s a quiet step – but a big one.
You can now ask:
→ “What’s blocking Enterprise onboarding?”
→ “Which features matter most to high-ARR accounts?”
→ “What changed for customers renewing next quarter?”
And get answers – grounded in real quotes, filtered by segment, ARR, tier… Not summaries. Not guesses. Actual insight – pulled straight from your feedback system.
This is what product work should feel like: Clear, connected, and customer-aware by default.
Now live in Cycle. (Warning: mildly addictive. You’ll want to Ask everything.) 😀
One day, this will be the only resume that matters.
Not a static PDF.
Not a cleaned-up story for the recruiter.
But a living profile of what you actually shipped.
That’s what we’re building at Cycle.
Cycle already powers changelogs and release notes.
And now, we’re adding something new: Makers.
You can highlight the people behind every feature.
Every improvement. Every fix.
Next?
We’re making those profiles public.
Just like GitHub changed engineering hiring,
Cycle will do the same for product teams.
Because for PMs, designers, and engineers alike, the most important questions are:
→ What have you shipped lately?
→ What was the impact?
Soon, you won’t have to explain it.
You’ll just drop a link.
“Here’s my Cycle profile.”
Everything you shipped.
Everything you contributed to.
Every release note. Every customer outcome.
And it doesn’t stop there.
The feedback you give to others.
The products you love enough to help improve.
That’ll show up too.
Because what you build and what you care about both define who you are as a maker.
We’re not just building product tools.
We’re building the future home for product people.
You in?
We just got off a call with a PM. She looked exhausted. She told us:
“I spent two full days pulling a report on feature requests from our top customers who are renewing in 3 months… all to prevent churn.”
Two days 🤯
All for one analysis.
Imagine this instead:
She opens Cycle.
Applies two filters in her VoC dashboard
• ARR > $X
• Renewal in 90 days
Clicks “Generate Summary.”
And gets a clean, prioritized list of what her best customers care about — in seconds.
No spreadsheets.
No back-and-forth with RevOps.
No ctrl+f through multiple tools to find feedback.
With Cycle dashboards + AI summaries, that same report takes 60 seconds.
If you had 2 extra days this week, what would you use them for?
With the new Dashboard Editor, effortlessly duplicate and edit your dashboards using a simple drag-and-drop interface.
Customer Insights: Build engaging dashboards with AI-driven chart suggestions and rapid creation. Utilize dynamic filters and drill-downs for in-depth analysis.
Self-service BI Interface: Assemble dashboards in minutes without coding or training, perfect for users without data science expertise.
Actionable Analytics: Interactively modify charts and trigger in-app actions directly from your dashboard. Enjoy intuitive drill-downs and one-click actions on visual insights.
How to Use: Click "Edit dashboard" at the top right to enter edit mode. Duplicate a dashboard by selecting "Duplicate" from the actions button.
Note: Only users with the Maker role can activate edit mode.
Here’s the loop:
→ Grab some feedback from Slack
→ Process it with AI
→ Link it to a feature request
→ Draft the release note before shipping
→ Close the loop, automatically
This isn’t just workflow.
It’s how customer feedback becomes product clarity.
It’s how AI stops being noise – and starts driving decisions.
It’s how you close the loop at each release.
That’s the future of product work.
If you're building with care – this one’s for you.
The Ask panel just got a serious upgrade. It’s now resizable, more conversational, and fully context-aware – especially inside Requests, where it reads all linked customer quotes to deliver sharper, more relevant answers.
Ask smarter questions.
Get better answers.
Move faster with context that speaks for itself.
Now you can generate summaries that go beyond surface-level answers.
Set your own prompts, and Cycle will analyze all the customer quotes in context — so you can understand what users really mean, not just what they said.
Custom prompts. Deeper insight. Smarter decisions.
Write summary prompts in your own language, tailored to your product, your tone, your process.
It’s flexible, powerful – and once a request hits 10 quotes, your prompt runs automatically.
Your voice. Your rules. On autopilot.
Organize your feedback in a way that matches how your team actually works. Call them Squads, Streams, Components – or anything else.
Your structure, your naming, your loop.
Because taxonomy should follow your org, not the other way around.
Sidebar redesign #8693 (but who’s counting?)
Cleaner, sharper, and more intuitive – with product areas, feedback entry points, and welcome flows all just a click away.
Feedback navigation just got a serious upgrade.
Feels good to click again.
Each product area now has its own profile – a dedicated view where you can explore all related feedback in one place.
Ask AI questions scoped to just that area, instantly.
Zoom in, stay focused, and make smarter decisions faster.
You’ll soon be able to Ask directly within customer profiles.
Explore all their quotes, objections, and patterns – and get instant insight into what matters most to them.
A smarter way to understand accounts – and this is just the beginning.
The first glimpse at something big.
You’ll soon be able to define your agents – their roles, personalities, and strengths.
We’re about to make feedback feel personal.
This is where it begins.
The best product context doesn’t come from a spec.
It comes from your customers.
We just shipped a new Customer Quotes Panel.
Now you can open any quote and instantly see:
→ Who said it
→ Which company they’re from
→ What request it relates to
→ Who reported it — and why
Arrows in the top-left let you fly through quotes, one truth bomb at a time 💥
Before you ship, read what your users actually said.
It’s the rawest, clearest signal you’ll ever get.
You can now customize your changelog cover in Cycle – and we’ve even built a beautiful cover library to get you started.
A few clicks in your settings, and boom: your changelog finally looks as good as your product updates feel.
Most changelogs are an afterthought. Ours is a product.
Introducing Cycle’s new Changelog Lab.
Infinitely flexible. Surprisingly fast. Entirely yours.
Customize your public changelog in < 2 minutes – and start closing the feedback loop at each release.
You can now navigate the history of your AI threads. They’re private by default: only can see the threads you created.
Cycle now lets you highlight the makers behind every feature you ship.
Whether it’s a small fix or a big launch, you can give credit where it’s due — right in your changelog.
Check it out in our own changelog (yes, powered by Cycle — inception alert).
This one was lovingly crafted by Vlad and Matthieu 🛠️
You can now fully customize your own summary prompts in Cycle. Every incoming feedback will get summarized in the exact way you want. You can even set up different prompts for different sources.
It's your workspace. Your logic. Your language. We just give you the flexibility to make it fit.
Your feedback is now automatically tagged with the right product areas. Cycle reads the raw feedback content and matches it with your product taxonomy. That way, every piece of incoming feedback gets triaged and filtered, on autopilot!
You can have conversations with your feedback. It's perfect to extract insights from long customer calls.
How it works:
Connect your Google Calendar account
Record & transcribe your Meet, Zoom & Teams calls
Start conversations about your calls – just ask anything
Have a look at the full flow below 👇
Release notes and requirements documents are the two sides of the same coin. That’s why we’ve made it easy to open them next to each other in Cycle 👇
Writing the release note before the spec is the best way to align everyone on what you want to achieve. Give it a try and let us know what you think!
Customers found their way back into your favorite sidebar. Search for a person or a company, open their profile, browse through their quotes, and generate a summary in no time.
On that same profile, you have access to your customer attributes (ARR, plan, tier, etc) in sync with your CRM (HubSpot, Attio, Salesforce).
What’s new? 👇
Ask Cycle at the top.
New Customers section.
Simplified app structure: Feedback, Features, Releases.
Ability to star customers (people & companies) as well as releases
New icons 🥰
We now automatically fetch your customer data from HubSpot including key customer attributes: MRR, close date, lead status, number of employees, country/region, and industry.
This means: better customer profiles in Cycle but also deeper voice-of-customer analyses with filters on your customer attributes.
Note that the same is coming for Salesforce!
For the French teams out there, we know many of you are on Modjo, not Gong!
Modjo integration is ready in early access – let us know if you’d like to give it a try as a design partner.
With this integration, you’ll be able to capture your sales calls, fetch the transcripts, and extract customer quotes on autopilot.
You can now put your emails on autopilot as well. Let Cycle extract customer quotes in your emails and link them to the right features, automatically.
Right from your feedback widget in Intercom, you can now directly link a piece of feedback to a feature (existing or new).
It removes the processing step in Cycle: the Intercom feedback is automatically marked as processed with its content captured as a customer quote.
Working with multiple levels like problems broken down into features?
Well, you can now filter your dashboard by the higher level – eg picking a specific problem to zoom into the related features.
You can now type a keyword to instantly filter your dashboard and discover the features and customers that mention it.
You can now allow your users to subscribe to your changelog – that way they’ll receive notifications about your latest product updates.
Quotes about pricing and deal terms are no longer captured as product feedback. This means fewer (and more relevant) quotes to review, hence much faster feedback processing.
You can now access your public changelog directly from the releases section.
There’s also a new tag that lets you know if a release is published (green) or still in draft (yellow).
Want to quickly know what your customers are saying on a particular topic or during a specific time?
Just ask! With Cycle Ask, you can browse through all of your customer feedback and get the insights you need instantly.
First, it will understand the parameters of your question: feature or topic name, and person or company name. Then it will summarize the content that matches those filters.
Want to get more context? Click at the bottom on the feedback quotes that were used to create this response.
Company and people profiles are now even more actionable.
Track how many features or bugs a company has requested or reported, filter by status to get a clear view of outstanding items, and summarize that in a click to turn this into action.
If you’re using Jira, you’ll love our new Jira Product Discovery (JPD) integration. Here is a suggested flow:
Capture feature requests from Cycle and consolidate customer interests
Automate JPD Ideas creation
Prioritize in JPD and create the linked Jira tickets from there
Sync status changes back to Cycle to automatically close the loop with your customers.
We've added four dashboard templates to help you dive deeper into your data:
Trends analysis: Identify when specific requests are made
Feature adoption: Track which features are gaining traction
User research: Understand common trends from your research and summarize those findings in one place
Trends by segment: Compare feature requests and pain points across different customer segments.
Turn any text block into a quote with one click—just hover to the left of the text.
Upload and analyze larger files (like call recordings) directly from a public URL pasted in the drop island—no more 100MB limit! After uploading, you can switch the link back to private.
You’ll get the embedded video, a transcript, and AI-suggestions of what product feedback you should link to features in your roadmap.
We’re excited to introduce a revamped way to process feedback with full autopilot and AI-assisted options.
At the bottom of each feedback, you’ll find a floating “Extract Quotes” button. Click it to launch AI-powered processing. Results will appear in the “Summary of Quotes” section.
Review suggested quotes in context with one of those two options:
1 - Bulk review
Click “X quotes to verify” to review all quotes at once. Scroll through the content on the left if needed and validate quotes on the right.
2 - Individual review
Open the toggle to verify/discard quotes one by one.
Verified quotes will appear on the right, showing linked features and the number of related quotes.
Prefer manual processing? Simply highlight text and click “Add quote.”
We’ve also renamed "Insight" to "Quote", and "Assignee" to "Reporter" (the person reporting feedback).
We have a small confession… until today, our own changelog wasn’t on Cycle. But now it is!
After weeks of iteration, it’s now available to all teams.
Pick a template, customize it in minutes. Check out all the features here.
Two new features have been added this week:
🐞🔧 Display/Hide Bugs & Improvements
You can now choose whether to display the Bugs & Improvements section, while the main release section is always visible.
🖼️ Customizable Favicon
New certifications coming strong this month 👀 Stay tuned!
