Changelog

Exporting large creator lists used to be a pain—slow downloads, capped at 1,000 creators, and worst of all, prone to fail if you were dealing with big campaigns or complex lists. 😩 We knew it was time for a serious upgrade.

Now, your exports run seamlessly in the background. No more stopping your workflow, no more splitting lists, and no more size-related errors. You can export up to your entire community size in one go—whether that’s 500 or 5,000 creators.

Even better, you’ll get an email notification as soon as your file is ready, so you can download it when it’s convenient for you.

Brands were running into issues with discount codes leaking and unauthorized payment requests—all because creators could see their codes and links before being officially approved.

From now on, discount codes and affiliate links will only become visible to creators once they’ve been approved in the campaign. And if you change your mind and revoke that approval? No worries—we’ll immediately hide those codes and links on the creator’s side.

Until now, creators applying to campaigns couldn't see one key detail: the affiliate commission payout rate. This lack of transparency not only made offers less attractive, but also left creators guessing about their potential earnings.

Not anymore.

We’re rolling out a new update to the application form that clearly displays the affiliate commission payout rate when this option is enabled in a campaign. Whether it’s a percentage of each sale or a fixed amount, creators will now see exactly what they can earn — right alongside other compensation details. And once they’ve accepted an offer, the commission info remains visible, so expectations stay aligned from day one.

🚀 More clarity. More trust. More reasons to click "Apply."

Creating and managing tracking plans used to be a hassle — switching between Workflow and IRM, refreshing pages to see updates, and navigating inconsistent UX depending on your provider. It disrupted your flow, created confusion, and added unnecessary steps right when you needed to move fast.

That’s why we’ve overhauled the entire tracking plan experience!

Now, you can create and manage tracking plans directly within Workflow, IRM, or e-commerce — with no redirects, no page refreshes, and no confusion. The new tracking plan component is fast, intuitive, and consistent across the board. We’ve also improved error handling and added early validations to prevent duplicate names or unsaved changes from tripping you up.

It’s smoother, smarter, and designed to keep you focused on what really matters: launching campaigns that convert.

Until now, users couldn’t specify a minimum purchase amount when creating Shopify discount codes—making it harder to control how and when those codes could be used. This limitation was especially frustrating when trying to build smarter, more targeted promotions.

Now, we’ve solved that. When creating a new tracking plan, you’ll find a new “Limit” section. Here, you can enable a minimum purchase requirement and define both the amount and currency. Once set, this condition is automatically applied to the discount code on Shopify.

Finding the perfect influencer has often meant hours of tedious searching, countless outreach emails, and uncertainty about who would actually engage. And for many brands, this led to slow campaign rollouts and missed opportunities.

But what if discovering and collaborating with the right creators could happen automatically?

Introducing Creator Marketplace — the smartest way to launch campaigns and connect with top creators. Now, brands can publish a campaign directly to our Marketplace, and our AI does the rest — instantly identifying and inviting the best-fit influencers based on your unique criteria. Creators apply directly, and brands manage everything from one central workflow. It's fast, scalable, and fully flexible.

Say goodbye to manual sourcing — and hello to effortless collaborations.

Learn more in our Help Center: https://help.upfluence.co/en/articles/10982514-how-to-use-upfluence-marketplace-for-creator-outreach

To keep your account safer, we’re rolling out Two-Factor Authentication (2FA) with SMS verification! Once enabled, this will add a second security layer once you log in or perform a payment.

To enable Two-Factor Authentication (2FA), navigate to your account settings and locate the security section. You will then be guided through the setup process.

📢 F.A.Q

Will 2FA be mandatory?

No, it don’t. You are free to enable it on their account.

As an Admin, how do I know that team members have enabled 2FA?

From the users' management settings, you will see a new icon showing this specific user has 2FA enabled.

To simplify mass payments, we’ve added a dedicated column that lets users:

• Easily identity the payment method selected by the creator

• Filter payment requests by payment method

No more manual checks—quickly identify and process payments using the same method, saving time and reducing errors.

Instead of going back to the IRM each time you need to update a status, you can now adjust statuses directly from the side panel. This makes the process faster, more convenient, and better integrated into your overall workflow.

We know managing creators should be efficient, not exhausting—but manually updating statuses one by one? That was way too time-consuming. You asked for a faster way, and we listened!

🎉 Introducing Bulk Status Assignment!

You can now select multiple creators (up to 1,000) directly in the IRM and assign them a status in bulk.

For selections over 100 creators, status assignment runs in the background. You’ll receive a notification and can continue working while the task completes.

Try it out today and share your thoughts—we’re excited to hear how this update helps transform your workflow!

We’ve enhanced the @handle search feature to properly display brand accounts. Previously, if the account you were searching for was identified as a brand, the search would return no results. This update ensures a smoother and more accurate handle search experience.

A few months ago, we introduced Smart Results to a select group of users to test its potential. The response? Overwhelmingly positive! 🎉

Based on your valuable feedback, we’re thrilled to announce that Smart Results Beta is now available to all users.

✨ What this means for you:

• Access the power of smarter searches that deliver optimized results tailored to your needs.

• Enjoy the same cutting-edge features that our early testers loved.

• Help us shape the future of Smart Results by sharing your thoughts and feedback.

Starting today, when Smart Results is enabled, you’ll notice a brand-new section in the search interface that lets you select your preferred sorting type.

With this update, you gain even greater flexibility and control in finding the perfect creators for your campaigns—while relying on our intelligent sorting to prioritize quality and relevance.

💡 Pro Tip: This feature is exclusive to Smart Results. Keep in mind that sorting by the highest values (e.g., engagement or growth) might highlight influencers with unusual metrics, such as those who artificially inflate followers or engagements.

We’ve completely revamped the Help Center to make it more actionable, intuitive, and tailored to your needs. Now, finding the right resources or getting assistance is faster and easier than ever before.

💡 Here’s what’s new in the Help Center:

• Contact Support: Need help? Reach our support team effortlessly for quick and reliable assistance.

• Feature Requests & Feedback: Got ideas? Share your thoughts and help shape the future of Upfluence.

• Changelog: Stay informed with instant access to our latest feature releases and updates.

• Quick Access to Help Center: Navigate through our comprehensive help articles without leaving the Upfluence platform.

• Upfluence University: Unlock your full potential with easy access to expert guides, tutorials, and in-depth resources.

✨ Why you’ll love it:

This upgraded Help Center puts everything you need at your fingertips, so you can spend less time searching and more time driving success with Upfluence.

Shopify recently updated the process for implementing tracking scripts, making the installation more complex for users. To address this challenge, we’ve introduced a new script template designed to make the installation process quick and effortless.

✨ What’s new?

The dedicated Shopify script template allows users to easily copy and paste the required code, eliminating the confusion and simplifying the setup process.

💡 Why this matters:

This enhancement saves time, reduces errors, and ensures a seamless installation experience for all Shopify users.

👉 For detailed instructions, visit our Help Center.

Previously, some creators encountered challenges when incorrectly configuring the country associated with their account. Since Stripe does not allow country changes, this required the deletion of the account—a process that wasn’t possible directly through the user interface.

✨ What’s new?

Starting today, creators can now easily delete their existing account right from the platform and create a new one with the correct country details—no support intervention needed.

💡 Why this matters:

This update empowers creators with greater control over their accounts, eliminating obstacles and simplifying the process of correcting configuration errors.

With manual statuses, you can now customize relationship statuses to perfectly fit your team’s needs. This new feature giving you the flexibility to create and customize statuses with unique names, colors, and icons tailored to your workflows.

These new statuses integrate with automated ones, pausing automation when assigned and reactivating it when switched back. You can update, modify, or delete manual statuses to keep your IRM organized and accurate

With the addition of status filtering, you can now quickly locate creators by their statuses, view real-time counts, and prioritize more effectively, making relationship management faster and more efficient.

We’re excited to introduce a much-requested feature designed to save you time and simplify payments made with Upfluence Pay. You can now pay multiple creators at once, a feature exclusively available through Upfluence Pay.

✨ What’s new?

Gone are the days of processing creator payments one by one. Now, from the payment table, you can select up to 50 payments and pay them in one go with Upfluence Pay.

Not an Upfluence Pay user yet? No problem! You’ll be prompted to create an account and unlock this game-changing payment solution in no time — a perfect way to boost Upfluence Pay account creation!

How it works ?

1. Select payments: Choose up to 50 creators from the payment table who have the Upfluence Pay method selected and are in a ready-to-pay status. Then, with just 4 clicks, you can pay them all.

2. Click "Pay" on the payment table: A new modal opens showing payment details and total amounts.

2. Verify and confirm: You will see then the list of payments selected, with a view on the details and the possibility to remove some of them. Verify and continue.

3. Process payment:

• Tick the box to acknowledge that once the payment is made, it cannot be canceled, and click “Pay,”

• Then a confirmation toast will notify you of the successful transaction

We’d love to hear your feedback on this feature. Your input helps us continue improving your experience. Try it out and let us know how it’s working for you!

Thank you for helping us make Upfluence Pay better every day! 😊

Keeping track of inventory can be a headache, especially when it means risking overselling and disappointing your customers. Manually checking stock levels and updating orders takes time and can lead to costly errors.

We’ve got your back! Our new Inventory Confirmation Feature ensures that all inventory levels are verified before creating an order. This means you’ll only sell items that are truly in stock, saving you from last-minute corrections and reducing manual work.

Deep links are now automatically activated for all Amazon tracking plans to deliver optimal performance. Clear data shows that deep link URLs convert more effectively so this feature is now permanently active to maximize your results.

To further improve results, we encourage you to direct shoppers to product pages by pasting directly your product page link instead of store pages, as product pages convert significantly better. Additionally, promoting exclusive discounts and best sellers can drive even more success.

📔 Learn more

We’ve introduced a brand-new intelligent keyword-to-category matching system in Smart Results! This allows us to consider category matching in the global scoring and make sure the best results are displayed on the top of your search results.

When you enter search keywords, our system will attempt to match them with relevant categories. For example, if a you type “Crossfit"“, the system will identify and match it with related categories. In this case, since we already have a Crossfit category, the match is straightforward!

This system goes beyond exact matches. If no exact match is found, the system will identify related categories. For example, if a user searches for “Dog” or “Cat”, the system will identify creators in pet-related categories.

We’ve added a direct link to influencers’ profiles, making you easy to share with your colleagues. When clicked, the link will take you straight to the targeted profile.

When inviting someone to join their Upfluence team, users must assign a role. While the invitation is pending, the role cannot be deleted as every user must have an assigned role. To address this, you are now prompted to reassign a new role if the original role is deleted.

We’re excited to introduce a powerful update to the platform filters! You can now customize your creator searches by adding AND/OR conditions to the social media selection. This means finding multi-platform creators who meet your exact requirements is easier and faster than ever.

• Use the OR filter to find creators who meet your requirements on any platform (e.g., 10k followers on TikTok or YouTube).

• Use the AND filter to pinpoint creators who meet your requirements on all selected platforms (e.g., 10k followers on TikTok and YouTube).
  

📔 How to use the search app

Instagram Stories can now be automatically retrieved via Meta’s API, eliminating the need for manual uploads. This feature ensures up-to-date data and saves time by syncing stories directly from creators’ Instagram accounts to the platform.

You now have full visibility into which creators have connected their Instagram accounts to Upfluence Creator Space, making it clear whether automatic Stories collection is active or not.

• Instant Visibility: A creator’s Instagram connection status is displayed directly in their profile panel, showing clearly who is connected and who isn’t.

• One-Click Invitations: For creators without a connected Instagram account, users can send pre-filled invitation emails directly from the platform. These emails include a direct link to a new landing page explaining the benefits and providing helpful resources for a smooth setup.
  

📔 How to track Instagram stories

We’ve introduced a new Status column in your CRM, which displays each creator’s relationship status. These statuses are automatically assigned based on interactions with your team, giving you a clear view of where each creator stands:

• Lead: Assigned when a creator is added to your community, helping you easily identify new creators.

• Contacted: Automatically triggered when any team member sends an email, so you can see who has already been reached out to.

• Engaged: Assigned when a creator is actively involved in a campaign, allowing you to track their deeper engagement.

This centralized visibility empowers you to efficiently manage and segment your creators, ensuring every relationship detail is captured and utilized.
You can also personalize status colors and icons, and soon, filter by specific statuses for even greater organization and control.

Customers have reported an issue with the email filter component in the Inbox, where email addresses are not properly identified by their provider.

We’re excited to introduce a fix that will make email identification clearer! In the Inbox, when users filter the “Sender” column, they’ll now see the email provider’s logo next to the address in the dropdown. Whether it’s Gmail, Outlook, or Upfluence, the corresponding logo will be displayed, making it easy to differentiate between providers and improving the overall filtering experience.

Previously, when users sent the first email in a campaign with follow-ups enabled, they were unaware that follow-up emails would also be sent. The initial email send wasn’t clear or alarming enough, leading to confusion and lack of visibility regarding the follow-up process.

We’re introducing an important update to enhance user engagement and visibility! With this release, users will be required to check a box acknowledging that follow-up emails are enabled, ensuring they’re fully aware of the process. Additionally, another checkbox will display the email address that will be used. This simple yet impactful update gives users more control and clarity over what will happen and how, improving their campaign management experience.

Users often struggle to identify the source of a creator, making it hard to know whether they came from a live capture landing page, a store, or a search. Currently, there is no way to see this information in the IRM, which prevents users from understanding how creators were added to their community. Additionally, users are unable to filter their community based on specific sources, limiting their ability to assess the impact of different acquisition channels.

We’re excited to address these challenges by introducing features that will display the source of creators in the IRM! Users are now able to see exactly where their creators came from—whether it’s a live capture landing page, store, or search—and filter their community based on these sources. This will provide greater insight into how creators are added and empower users to better manage their communities.

We heard you loud and clear! Many of you expressed the need to mark email threads as unread even after opening them. Well, we have some fantastic news.

As a user, once you click on an email thread, it gets marked as read, and the red dot notification disappears. Starting today, you can easily able mark threads as "unread" directly from your Inbox and side panel.

📔 How to check my influencer replies

There was no way of distinguishing an Instagram reel from other Instagram elements in content preview part of the search results.

We have added that capability and users can now easily distinguich wich type of content it is.

You can now easily export your Upfluence Pay transaction list, including deposits and payments, with just a click. This feature centralizes all payment data—such as transaction type, account details, amounts, fees, and memos—into a CSV file.

You can access this button in the transaction modal for account-specific exports, making it effortless to download and manage your financial data for influencer campaigns.